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Customer Service
AI Support Agent
MediCare Services
June 2024
Conversational AI agent to automate customer support.
AI
Technologies used:
Python
OpenAI
LangChain
FastAPI
PostgreSQL
The challenge
A medical services company received thousands of daily inquiries and needed to automate the front-line support.
The solution
We implemented a conversational AI agent that understands Spanish queries, classifies tickets, answers FAQs, and escalates complex cases.
Results
70% of inquiries resolved automatically
Response time reduced from hours to seconds
$15,000 USD monthly savings in support
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